Frequently Asked Questions
In our experience guests appreciate knowing what they can expect from the accommodation and this section aims to provide useful information to answer some of the most common queries
We have amended the FAQ section with updated information in response to the COVID 19 crisis.
John and Claire take your safety as well as their own very seriously and as such all cleaning protocols are adhered to and additional requests are being made of guests. These include letting us know what beds you will require to be made up, the option to bring your own pillows and asking guests to strip the beds on the day of departure.
We have changed our arrival and departure times to enable extra time for airing the property and undertaking a thorough deep clean between guests departing and arriving.
Throughout this FAQ section you will see some changes that have been made, particularly with regards to arrival and departure times so that we can fully comply with our risk assessments and we hope that you understand and appreciate that this is for the safety of all of us.
We are always available by phone on the numbers listed during your stay should you have any concerns or questions.
For all guests who have a booking with us we will be sending out an email setting out the expectations of guests during their stay with us, mostly these are just common sense and what guests are doing in their own homes in any event!
It is most important that you let us know if any of your party becomes unwell whilst staying with us so that we can make sure that you are supported and the necessary actions taken to assist you.
We hope that you enjoy your stay in Cornwall this year and that as Boris says, you “stay safe and stay alert”!
Apart from the second bedroom, all accomodation is on one level. We have a step in shower with grab rail and can provide a shower seat on request for additional safety. Parking is directly outside and there is a level access into the property. There are two steps down to the courtyard garden and handrails are provided.
In light of COIVD 19 we are altering our times of arrival and departure. In order to allow us to complete a deep clean for all guests the arrival time is now 4pm and departure time is 9.30am. Please adhere to these times to ensure that all guests have a comfortable and safe stay
Linen and bath towels are included as standard however we would ask you bring your own tea towels and kitchen towels. You will also need to bring your own beach towels .
We ask that you confirm in your booking form what beds you will require, ie double and two single, one double one single etc. This is in order to keep the changeover to a minimum during COIVD 19. Every guest will have a hand towel as well as a bath towel. Please ensure you wash your hands frequently during your stay and use your individual hand towels for drying.
As we found for last year we anticipate that guests will want to bring their own pillows and we will provide fresh linen for these. Please let us know prior to your arrival if you wish us to provide pillows.
We will be asking for all guests to strip their beds (protectors included) and place all items in the bags provided which should then be placed in the bathroom. We would ask that the bed linen for the double room is placed directly into the washing machine and switched on prior to your departure. This will help us ensure the changeover is undertaken in accordance with our risk assessment and we thank you for your co operation.
We have a travel cot available with sheets, please bring your own additional bedding, ie duvet or blankets.(we send you details of important info regarding use of travel cots), a highchair, a baby bath with hooded baby towel, children’s plastic cups/plates/bowls and cutlery and a selection of toys and games for use whilst with us
We also have a highchair, stairgates at the top and bottom of the stairs and a motion sensor night light in the hallway downstairs. The upstairs bedroom window has a restricted opener on for added safety and a dimmer touch lamp which doubles as a night light.
Yes we accept up to two well behaved dogs at no additional charge. If you have three dogs we will consider accepting the third after a discussion. There is an additional charge of £20. Please take a look at the Dog Friendly Stays section for more information. Cornwall Council have now simplified and relaxed their rules for taking dogs on beaches. Check out the dog friendly page for more details.
We do not allow dogs to be left unattended in the property or the garden whilst you are out, however we have teamed up with an experienced, insured pet sitter who lives in the village and she can provide care for your dog should you wish at additional cost. Please ask us for details.
We have had to alter our usual welcome basket due to COIVD 19 and government guidance . We will provide you with scones and cream in sealed bags/containers , a carton of milk, sealed tea and coffee sachets for the first day and some individual salt and pepper sachets for the first day. We are not able to provide other food items at this time.unfortunately now, We will provide dishwasher tablets and washing up liquid as well as a new scourer. We would like guests to use the dishwasher on the morning of your departure to load all items used. Two toilet rolls, a kitchen roll and an anti viral spray will be provided as well as individually wrapped small soap bars.
There is a village community shop in Week St Mary which is open every day of the week. The times of opening are in the information pack provided. The shop is staffed mostly by volunteers from the village who are happy to welcome visitors and it offers a good selection of groceries, including locally sourced meat and dairy products, fresh bakery goods from the Week St Mary bakery, wines and beers, newspapers etc. There is also a post office counter for cashback should you need it. Please check with the shop for the PO opening times.
As for all shops, there is a requirement to wear a face covering so please ensure you have one handy. The shop do sell packs of disposable ones at a very reasonable price. Only two people are allowed in the shop at any one time due to the space within the building.
Further afield, in Bude, there is a Morrisons, Lidl’s, Sainsbury’s and a Co-Op with a Waitrose in Holsworthy so all tastes are catered for!
In addition to the shops, a mobile fish and chip van visits the village every Thursday evening from 5 – 6pm parking outside the shop. The same van goes to the next village Marhamchurch on a Friday night.
In Bude there is an abundance of places to eat with something to suit all tastes, many of which allow dogs, some of these allow them in outside eating areas only. You can access leaflets from Bude Tourist Office at The Crescent, Bude EX23 8LE, this is situated in the car park next to the canal. It is advisable to look online at their website www.visitbude.info for up to date information about opening times and availability in restaurants.
They do and if you wish to book a grocery delivery prior to your stay please let us know in advance the slot time (between 12 and 3) and we will take the order in for you putting away the fresh/frozen produce prior to your arrival. NB please make sure you tell the driver NOT to try and go past the second set of gates as the road is not built for delivery vans past that point!
Yes, in the kitchen there is a full oven as well as a separate induction hob and microwave with all the cooking utensils you need to create your own meals if you so wish. You will also find a fridge freezer, washing machine, tassimo coffee machine,. We also provide an iron and ironing board as well as a small vacuum cleaner.
The owners are more than happy to help with any questions during your stay, our phone number is 01288 341839 . We are no longer undertaking a personal meet and greet service for your arrival due to social distancing and you can access the key to the property using the key safe directly adjacent to the front door. We will text you the code on the morning of your arrival. Please let us know your mobile number or a landline to call you the night before if you have no mobile.
Yes, there is parking for two cars directly outside the property. The “in and out” driveway means its easy to enter and exit the property and the gates and stable doors ensure that children and pets are safely contained whilst you unload!
The nearest beaches are Summerleaze or Crooklets in Bude or Widemouth Bay. All are within a 15 minute drive of the Lodge and offer a wide range of places to eat overlooking the sea in the evening as the sun sets. There are restrictions for dogs at certain times of the year for certain beaches, more information is provided in the leaflets in the lodge. This enables families with children to choose which ones best suit their sandcastle building needs!